Expected Shipping Times We will make every attempt to ship out your order as soon as possible.
Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next
business day. Orders placed after 2:00 p.m. on Sunday and holidays will generally leave our warehouse
within 2 business days.
Once your product(s) has been shipped, you will receive a shipping confirmation email as well as a shipment tracking
number for your order.
Tracking Your Shipment After you successfully place your order and have received an e-mail confirmation of shipment, you can track its
status on our website via your account or by using the order number provided on your order confirmation email or via the shipper
websites below:
Please note that your item must ship before you can track it. Your package may not be visible within the
shippers tracking system until several hours after the product leaves our warehouse.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address
and notify you of when a second delivery attempt will be made. If we cannot reach you within two week, your order
will be cancelled.
Wrong Item or Quantity Shipped If we make an error with your order, please notify us right away (within 3 days of receiving your shipment).
We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer
available, we will help you select an alternative or credit your account. If we sent you more products than you
ordered, please contact us and return the additional quantity.
Please notify us within 3 days.
Damaged in ShippingIf your shipment was damaged in transit and noticed at delivery we will gladly send you a replacement. In the unlikely event that an
exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want
the alternative product, we will gladly give you a refund for your original purchase when we receive the return of
your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service
to get a comprehensive details.
